BUMERANG · HOTEL · LOST & FOUND
"I think I left my charger
in the room."
Behind that sentence there is usually a drawer, a plastic bag and a day nobody remembers. The lost and found module records every item found during cleaning with its photo, its room and the staff member who found it — so reception answers by searching, not by guessing.
The finder logs it — memory is not the system
The lost and found module is a tracking screen where items found in the hotel are recorded with a photo and followed until they are returned to their owner. When a housekeeper finds an item they open a record: what it is, which room, the date and a photo if they want one. It appears on the list immediately. Instead of "I think someone found an umbrella last week", you have something searchable.
Three states, one list
- Found — waiting to be returned
- Returned — who handed it over, and when
- Archived — expired or disposed records
The counters at the top show how many items are waiting, returned and archived, and the tabs switch between them. You can finally see how full that cupboard really is.
When the guest calls
Reception searches the list by room number or date. If the item is there, the photo confirms it, and the record closes when it is handed over. Where you have consent for post-stay contact, you can reach out to the guest from the same panel.
Why this deserves its own module
Lost property is the most personal moment a hotel handles: guests rarely complain that something went missing — they complain that nobody cared. Keeping the record in the staff app takes it out of the shift-handover conversation.
Let's turn that cupboard into a list.
We will walk through logging and handing over an item in a demo environment.