GUEST VERIFICATION

WhatsApp login for guest WiFi

The guest taps once, sends a prepared WhatsApp message and connects. On iOS the login completes by itself the moment the message is delivered.

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Mobile captive portal screen with a WhatsApp login option

What is WhatsApp login for a captive portal?

WhatsApp verification confirms the guest's number over WhatsApp instead of SMS. The guest taps the button on the welcome screen, WhatsApp opens with a prepared message, and the number counts as verified the moment that message reaches us. There is no code to memorise, copy or carry back between apps.

For the full picture of the platform: Guest WiFi features

Four steps on the guest side

Joins the network

The guest connects to your WiFi and the welcome screen opens.

Taps the WhatsApp button

WhatsApp opens with the message already written; there is nothing to type.

Sends the message

The number is verified as soon as the message reaches Useroam.

Goes online

On iOS the login completes automatically on delivery confirmation; on other devices the guest returns to the portal and the session opens.

Why guests reach for WhatsApp

SMS can be delayed on some networks and may never arrive on foreign numbers. WhatsApp verification runs over the internet, so it avoids those problems and presents an interface guests already know. You can enable both methods on the same portal and let the guest choose.

Mobile captive portal screen with a WhatsApp login option

Good to know

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  • WhatsApp verification is provided free of charge; you do not need your own WhatsApp Business account.
  • The verification message uses a Meta-approved template, currently available in 7 languages.
  • Automatic login on iOS relies on the delivery confirmation reaching the portal; on a slow network the guest can simply return to it.
  • WhatsApp and SMS can be enabled together — if one fails, the guest switches to the other.

Other guest WiFi features

This capability does not stand alone; these are parts of the same portal, managed from one panel.

SMS login Room number login Vouchers Portal design Post-login screen Multilingual portal Analytics Speed packages

See it on your own network.

Let us set up your welcome screen together in a demo environment — and try the login flow on your own phone.

Request a Demo

Frequently asked questions

Do I need to connect my own WhatsApp account?
No. Verification runs on Useroam's WhatsApp Business infrastructure; you do not need to open an account or get templates approved.
Is WhatsApp login charged separately?
No, WhatsApp verification is free.
What if the guest does not use WhatsApp?
If SMS login is also enabled on the welcome screen, the guest switches with one tap. We recommend keeping both methods on.
Which languages are supported?
The verification message is currently sent using approved templates in 7 languages. The welcome screen itself works in 22 languages, including right-to-left scripts.

Related guides

WiFi Authentication with SMS and WhatsApp Verification

How phone-based guest WiFi verification works over SMS and WhatsApp — what each method offers, when to use which, and how sessions are logged.

Customer Win-Back Campaigns with WhatsApp and SMS

Most guests never return — not because of bad service, but because nobody invited them back. Automated WhatsApp and SMS win-back campaigns fix that.

What Is a Captive Portal and How Does It Work?

The captive portal is the sign-in screen guests see when they join your WiFi. Here is how it works, what it does for your business and why cloud-based portals win.