SUPPORT
From deployment to campaigns,
we are with you.
Download the integration guides below, or contact us for technical support.
Useroam Knowledge Base
All deployment, configuration and troubleshooting documentation lives in our knowledge base — step-by-step walkthroughs, screenshots and fixes for common issues.
API access
The Useroam REST API is available to customers. Request access and an API key is issued for your integration; scope and usage terms are agreed with the support team.
System status
Live service status is published at status.useroam.com: log collection, guest login, dashboard and captive portal, QR menu and hotel guest portal, partner panel and surveys. The page is hosted independently of the Useroam platform, so check it first if you suspect an outage. (Page is in Turkish.)
Integration guides
Step-by-step guides for integrating Useroam Cloud with your network, available as PDF downloads.
Technical support
For technical support, reach us at support@useroam.com. For sales, demo and general questions, please use the contact form.
Frequently asked questions
Where do I send technical support requests?
Where can I download the integration guides?
Which firewalls and network devices are supported?
Related guides
How to Set Up Guest WiFi: A Step-by-Step Guide
A practical, step-by-step guide to building a secure and user-friendly guest WiFi network — from capacity planning and network isolation to authentication and captive portals.
Cloud vs Hardware Guest WiFi: Which Should You Choose?
Cloud-managed guest WiFi or a local appliance? A practical comparison across setup, maintenance, scalability and compliance — and how to decide.