INTEGRATION
Zyxel Captive Portal
Integration
Zyxel USG FLEX and ATP are a common choice for SMB and mid-market sites. Their built-in hotspot gets guests online; it does not identify them or feed a guest database. Useroam adds that on top of the Zyxel you already run.
What the Zyxel integration does
Useroam Cloud takes the guest arriving through the Zyxel firewall's hotspot and web authentication features, presents a branded captive portal, verifies their identity and writes access records to signed, timestamped storage.
How the integration works
Web Authentication
The guest network and Web Authentication are configured on the Zyxel firewall; unauthenticated traffic is redirected to the Useroam Cloud portal.
Portal and walled garden
A branded welcome page is designed in Useroam Cloud; the portal and verification services are added to the walled garden so they stay reachable before login.
RADIUS authorisation
The guest verifies their identity over SMS or WhatsApp; the verified mobile number becomes the RADIUS username for the session and the firewall authorises access.
Syslog and signed logs
Access and NAT records are collected from the firewall over syslog, signed with a trusted timestamp and retained for a configurable period. Any record needed for an audit is served from the panel.
The welcome screen carries your brand
The captive portal is designed in the panel with your logo, colours and background image, and published with a live per-device preview. The same screen doubles as a placement for your campaigns and announcements.
What to know on the Zyxel side
- Works with USG FLEX and ATP series firewalls that support hotspot and web authentication.
- The guest SSID is broadcast by the existing wireless infrastructure behind the firewall — access point brand is irrelevant.
- Scales from one location to many; signed logs live in the cloud, with no on-site server or maintenance overhead.
A marketing layer on the same network
The Zyxel integration is not only about getting guests online: every guest who connects becomes permissioned data. The Bumerang modules run from the same panel, with no additional deployment.
Campaigns
Welcome and win-back flows go out automatically over WhatsApp/SMS, and the return visit is measured in the panel.
Surveys
Happy guests are routed to a Google review, unhappy feedback comes to you — your reputation is fed by the WiFi.
QR Menu
Multilingual menu and order-from-table, with reporting on which item drew interest and when.
Other integrations
Useroam is vendor-agnostic: even when sites run different devices, everything is managed from one panel.
Your hardware is ready. Let's open the guest network.
Send us your model and we will plan the integration steps together and open a demo environment the same day.
Frequently asked questions
Do I need extra hardware or a licence for Zyxel guest WiFi?
How are access logs handled?
Which Zyxel devices does it work with, and will my settings change?
Related guides
Firewall Guest WiFi Integrations: Sophos, FortiGate & More
A brand-by-brand look at how guest WiFi authentication and logging integrate with Sophos, FortiGate, Palo Alto, Zyxel and MikroTik — and how to choose.
What Is a Captive Portal and How Does It Work?
The captive portal is the sign-in screen guests see when they join your WiFi. Here is how it works, what it does for your business and why cloud-based portals win.
How to Set Up Guest WiFi: A Step-by-Step Guide
A practical, step-by-step guide to building a secure and user-friendly guest WiFi network — from capacity planning and network isolation to authentication and captive portals.